Terms & Conditions
When we receive pictures, sketches or instructions from you that includes registered trademarks, copyrighted material, or registered trademark logos, you certify and warrant that you have the legal right or have obtained a legal and binding license agreement to use and/or reproduce such trademarked or copyrighted material.
Furthermore, you also warrant that your use of said trademarked or copyrighted material does not violate any person or entity’s intellectual property rights by using said trademarked or copyrighted material. You shall hold CCD harmless and free from any liability or any claims made by any individual, entity or company.
This agreement is all inclusive, in its entirety, between Challenge Coins Direct (herein called “CCD”) and you, the purchasing customer. For the purposes of this order entered into with CCD, this binding agreement replaces and supersedes any and all other communication.
All images and logos, to include copyrighted material, are property of their respective owners and will not be duplicated for any reason without the expressed written permission of the intellectual property owner. Imagery contained herein is for representative purposes only, and CCD claims no ownership of any said trademarked or copyrighted material, nor does it imply, upon order placement and purchase from CCD, a transfer of rights to you for the reproduction and/or use of any said trademarked or copyrighted material. CCD does not guarantee or warrant the custom products we produce to be fit for any specific purpose, use, or event.
In the unlikely event that a legal dispute arises, you agree that the exclusive jurisdiction and venue for any such legal dispute shall be Nassau County, New York, USA. You further agree to pay any damages incurred by CCD, as well as reasonable attorney’s fees and costs. If the dispute pertains to the illegal use of trademarks, copyrights, designs or logos, you agree to defend the claim at your sole expense and hold CCD free and harmless of any and all liability at your sole expense in any litigation, arbitration, hearing or any other legal proceeding.
CCD warranties its custom made Challenge Coins by offering to remake any Challenge Coins that have been determined by our factory to have defects in manufacturing within thirty (30) days of the delivery date of your Challenge Coins. These defects are defined as those caused by manufacturing mistakes.
CCD requires written notice of claims of defects in your custom coin order through email or US Mail. Upon receipt, CCD will determine a course of action commensurate with our policy. If it is determined that a manufacturing error has occurred, your custom Challenge Coins will be re-manufactured at no cost to you.
As part of your customer experience, you have received a digital proof of what your Challenge Coins will look like in their finished form from one of our specialists. This proof is an artist’s rendition and interpretation of your custom product based on the instructions we have received from you. It is important that you review this proof for accuracy; to include spelling, size, and color usage.
CCD does not accept returns, nor provide refunds or exchanges for custom made products under any circumstances.
Once an order has been placed, it cannot be changed or canceled. There are no exceptions. For the purposes of this agreement, an order is placed when the customer provides an affirmative reply to an order confirmation email.
Important Notes and Declarations:
The size of your custom coin refers to the absolute two widest points.
Payment for all orders is required, in full, ahead of manufacturing your order. Payment is accepted via major credit cards to include VISA, MasterCard, American Express, Discover and United States Government Purchase Cards. The charges for the total amount of your order will be applied prior to manufacturing and show as “JOH” on your billing statement.
Product Returns & Refunds
CCD does not accept returns, nor provide refunds or exchanges for custom made coins. Your custom coins were crafted from costly raw materials and manufactured to your individual specifications. These products cannot be restocked or sold to another party at a later date. However, we do stand behind our products to be free of defects. As explained earlier in this agreement, we will replace at no cost to you any products found to be defective due to a factory manufacturing mistake.
Orders are placed by calling a sales representative toll free at 1-800-620-7132 and providing your form of credit card payment. After we receive your payment information, we will email you an order confirmation via email.
The confirmation email will contain all the details of the order to include; the proof number, size, metal plating, quantity, special attachments, final cost, and shipping address. The digital proof will also be attached to your confirmation email.
It is the customer’s responsibility to review this confirmation email for accuracy and reply with an approval to proceed to production with the order ONLY if the customer verifies the details are correct and agrees to the Terms and Conditions herein. No order will be placed into production without an affirmative reply to a confirmation email.
Order Cancellation and Changes
Immediately after receiving a reply to an order confirmation email, that order is placed into the manufacturing queue. Due to the speed we deliver our products and allotment of raw materials for each order, once an order has been confirmed via email or online order form, and therefore placed, it cannot be canceled or changed.
Product Manufacturing Timetable
CCD will begin productions of your custom made Challenge Coins within 10 business days. Business days do not include weekends, domestic (US) holidays, or those holidays observed by our factory overseas.
- Challenge Coins with Special Options: Within 14-21 Days
Special Options include orders over 1,000 pieces and special order coin options, which may require additional time such as Epoxy coating (2 days extra), numbering (1-2 days extra), dual plating (2 days extra), and 3D (1-4 days extra).
Your order will be shipped via UPS International Express Saver (International Overnight) unless otherwise specified at no charge to the customer. Shipping our products to any country or territory outside of the United States will incur an additional charge.
Due to the use of third party shippers (UPS and USPS), under no circumstances does CCD guarantee delivery dates or times for custom products. CCD has no control over third party shipping errors or delays. We are also not responsible for shipping delays caused by International, United States Customs, or backlogs created by overseas manufacturing sources due to Customs procedures. Therefore, CCD does not, under any circumstances, guarantee delivery dates of any products. There are no exceptions.
CCD will not be responsible for spelling errors. It is the responsibility of each customer prior to approving the final proof for actual production to make sure the spelling of any text present is correct for their personal needs.
We use the PMS color matching system for all color applications in manufacturing your coins. It is important that you confirm the color usage with a PMS color chart rather than relying on your monitor’s display of the colors. Each computer monitor, due to varied settings, will display colors differently.
The PMS colors used in the production of your custom product are listed on your digital proof for verification. It is the customer’s responsibility to verify the listed PMS colors suit their need and/or application.
PMS color charts can usually be located at your local print or fabric store for reference. See www.pantone.com for complete information regarding the PMS system.